Privacy Policy – Framaya
At Framaya, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our services, or purchase our eyewear and contact lenses. By accessing or using Framaya’s website and services, you agree to the practices described in this Privacy Policy.
Framaya may collect personal information such as your name, contact details, shipping and billing address, payment-related information, and prescription details when you place an order or communicate with us. This information is collected only when it is necessary to provide our services, fulfill your orders, or support your experience with our brand. We may also collect non-personal information such as browser type, device information, IP address, and website usage data to help us understand how our website is used and to improve its functionality.
The information collected by Framaya is used to process and deliver your orders accurately, provide customer support, respond to inquiries, communicate order updates, and improve our products and services. We may also use your information to personalize your experience, maintain internal records, and ensure the security and integrity of our platform. Promotional communication is sent only where permitted, and you may opt out at any time.
Prescription and vision-related information shared with Framaya is handled with a high level of confidentiality. Such information is used strictly for fulfilling your eyewear or contact lens orders correctly and is not used for marketing or shared without consent. Access to this information is restricted to authorized personnel only.
Framaya uses cookies and similar technologies to enhance your browsing experience and improve website performance. These technologies help us remember your preferences, analyze website traffic, and understand user behavior. You may choose to disable cookies through your browser settings; however, some features of the website may not function as intended if cookies are disabled.
We do not sell, rent, or trade your personal information. Your information may be shared only with trusted third-party service providers such as payment processors, logistics partners, and technology providers who assist us in operating our business. These partners are required to handle your information securely and use it solely for the purposes of providing services to Framaya. Information may also be disclosed when required by law or to protect the rights, safety, and property of Framaya and its users.
All payments made through the Framaya website are processed using secure and encrypted payment gateways. Framaya does not store complete credit or debit card details. Payment-related information is handled in accordance with applicable security standards to ensure your transactions remain safe.
We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, including legal, accounting, or operational requirements. Once the information is no longer needed, it is securely deleted or anonymized to prevent unauthorized access.
Framaya takes reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. While we strive to maintain strong security standards, no method of transmission or storage can be guaranteed to be completely secure, and users share information at their own discretion.
You have the right to access, update, or request deletion of your personal information, subject to applicable legal obligations. You may also choose to opt out of receiving promotional communications from Framaya at any time by following the instructions provided in such communications or by contacting us directly.
Our website may contain links to third-party websites for your convenience. Framaya is not responsible for the privacy practices or content of these external websites, and we encourage users to review their privacy policies before sharing any information.
Framaya does not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will take appropriate steps to delete it promptly.
Users accessing Framaya from outside their country acknowledge that their information may be processed and stored in locations where data protection laws may differ from those in their jurisdiction.
Framaya reserves the right to modify or update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any updates will be published on this page, and continued use of our website or services indicates acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, you may contact Framaya through the official contact details available on our website. Protecting your privacy is a core part of our commitment to delivering a trusted and premium eyewear experience.
